Personalised Support Plans: Each resident receives a tailored support plan that outlines their specific needs, preferences, and goals. This plan is developed in collaboration with the resident, their family, carers, and support coordinators to ensure it meets individual requirements.

24/7 Availability: Concierge Services are available at any time of the day or night, providing continuous support to residents as needed. This ensures that assistance is readily accessible, even during emergencies or unforeseen circumstances.

Trained Support Staff: Highly trained and qualified support staff are employed to deliver Concierge Services. These staff members possess the necessary skills, knowledge, and experience to assist individuals with various disabilities, including but not limited to physical, intellectual, sensory, or neurological impairments.

Assistance with Daily Living Activities: Concierge Services cover a wide range of daily living activities, including personal care, meal preparation, household chores, medication management, mobility assistance, and social engagement. Support staff are equipped to assist residents with tasks they may find challenging due to their disabilities.

Promotion of Independence and Choice: While providing support, Concierge Services aim to promote the independence and autonomy of residents. Support staff encourage residents to make their own decisions, participate in activities of their choosing, and exercise their rights and preferences.

Emergency Response: In the event of emergencies or crises, Concierge Services include provisions for immediate assistance and response. Staff members are trained to handle emergencies efficiently, ensuring the safety and wellbeing of residents at all times.

A Collaborative ApproachCoordination with Other Service Providers: Concierge Services collaborate closely with other service providers involved in the care and support of residents, including healthcare professionals, therapists, and community organisations. This coordination ensures holistic and integrated support for individuals with disabilities.

Documentation and Reporting: Detailed documentation of support provided, observations made, and any incidents or concerns is maintained as per NDIS requirements. Regular reporting enables monitoring of progress, evaluation of service effectiveness, and identification of areas for improvement.